AGB
General Booking Conditions Skålsjögården Timber Lodge AB
1. general terms and conditions
In principle, the General Terms and Conditions (GTC) apply, the general booking conditions are also regulated in detail here.
2. booking
When booking via our homepage, by e-mail or third-party portals, a contract is created which must be honoured by both parties. The contract is concluded as soon as a confirmation has been sent. This can be sent directly from us or via the respective booking platform.
3. cancellation
In general, the following cancellation conditions apply to all hotel bookings, holiday home rentals, other rentals and activity bookings:
Cancellations can be made free of charge up to 30 days before the date of execution.
Cancellations up to 14 days before the date of the event must be paid at 20% of the booking price.
In the event of cancellation less than 14 days before the booking date, the full booking price must be paid.
In all cases, we recommend that you take out travel insurance to cover the costs in the event of cancellation that is not your fault.
4. arrival
On arrival you can check in at the restaurant from 15:00. Keys, WiFi code and other information will be given to you when you check in at the restaurant. For arrivals after 18:00, please contact us by phone or e-mail. Earlier check-in is possible in exceptional cases on request.
5. departure
On departure you must check out at the restaurant by 10:00 am. A later check-out is possible in exceptional cases on request. Check-out is possible at breakfast from 08:00.
6. prices
All prices are based on the currently valid price lists for the current year. The prices can be found on the homepage.
7 Payment
The customer is normally obliged to pay the total amount at the time of booking, unless otherwise agreed between the hotel and the guest. This payment must be made within 5 working days of receipt of the booking confirmation.
We accept cash, card payment and Swish in the restaurant. For bookings via booking platforms, the instructions of the booking platform must be followed.
8. excessive soiling, damage and theft
If we discover excessive soiling, damage or theft in a hotel room or other rental property after departure, we reserve the right to charge for this. The actual expense or the cost of an equivalent replacement will be charged.
The hourly rate for repair by our own staff is SEK 350; if a third party company is required, the costs will be charged directly. In the case of replacement purchases, the costs will also be passed on directly.
9. pets
We can only authorise pets on request. The request must be made together with the booking enquiry or booking. In principle we are prepared to allow pets, but as we have certain rooms that are suitable for pets, an early enquiry is a prerequisite for permission.
In the event of soiling, damage or odour emissions caused by pets, the same provisions apply as in section 8.
Guests who bring pets without our permission may be turned away by us without the right to compensation.
10. age regulations
Only adults of legal age are permitted to make bookings. All persons under the age of 18 are regarded as children in the guest details. Discounts for children are only available if these are expressly stated.
Skålsjögården Timber Lodge AB, as at April 2024
General Terms and Conditions Skålsjögården Timber Lodge AB
1. GENERAL PROVISIONS
1. the company Skålsjögården Timber Lodge AB is hereinafter referred to as the ‘Hotel’. This also applies to services that are not directly related to hotel operations.
2. SCOPE OF APPLICATION
1. these terms and conditions apply to all services provided by the hotel to guests and business customers. This applies in particular to the catering of guests in the hotel's own restaurant, the accommodation of guests in the hotel's own rooms, the rental of holiday homes and other premises, the arrangement of activities by third-party providers for guests, the presentation of activities by hotel staff, as well as rental activities in the leisure sector. In the following, accommodation and letting are referred to collectively as letting of rental properties.
2. the subletting or re-letting of the rooms, holiday homes or premises provided as well as their use for purposes other than accommodation require the prior consent of the hotel in text form.
3. the customer's general terms and conditions shall only apply if this has been expressly agreed in advance in text form.
3. CONCLUSION OF CONTRACT, CONTRACT PARTNERS, LIMITATION PERIOD
1. the hotel is free to confirm the room booking in text form.
2. the contractual partners are the hotel and the customer. If a third party has ordered on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtors.
3. all claims against the hotel shall generally become time-barred one year after the commencement of the statutory limitation period. Claims for damages shall become time-barred after five years. The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.
4. SERVICES, PRICES, PAYMENT, OFFSETTING
1. the hotel is obliged to keep the rental property booked by the customer available and to provide the agreed services.
2. the customer is obliged to pay the hotel's applicable prices for the provision of the rental property and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer. The agreed prices include the respective statutory value added tax.
3. the hotel may make its consent to a subsequent reduction in the number of booked rental units, the hotel's services or the customer's length of stay requested by the customer dependent on the price for the rental units and/or for the hotel's other services being increased.
4 Hotel invoices are payable in full within 14 days of the invoice being sent. In the event of late payment, the hotel is entitled to charge a lump sum (late payment surcharge, handling fee) of SEK 250.
5. the customer is normally obliged to pay the total amount at the time of booking, unless otherwise agreed between the hotel and the guest.
6. in justified cases, e.g. if the customer is in arrears with payment, the hotel is entitled to refuse further services.
7. the customer may only offset or set off an undisputed or legally binding claim against a claim of the hotel.
5. CANCELLATION BY THE CUSTOMER (CANCELLATION, CANCELLATION AND NOSHOW)
1. cancellation by the customer of the contract concluded with the hotel requires the hotel's consent in text form. If this is not given, the agreed price from the contract must be paid even if the customer does not utilise contractual services.
2. if the hotel and the customer have agreed a date for cancellation of the contract free of charge in text form, the customer may cancel the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer's right of cancellation shall expire if he does not exercise his right of cancellation vis-à-vis the hotel in text form by the agreed date.
3. in the case of rooms not utilised by the customer, the hotel must offset the income from renting these rooms to other parties. If the rooms are not rented to other parties, the hotel may charge 100% of the contractually agreed remuneration.
4. the right to cancel the contract concluded with the hotel expires two weeks before the contractually agreed arrival date. Note: In accordance with Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of cancellation does not apply to hotel bookings. The hotel's cancellation conditions apply.
6. CANCELLATION BY THE HOTEL
1. if it has been agreed in text form that the customer can withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw from the contract within this period (e.g. non-compliance with contractually agreed advance payment).
2. in the event of justified cancellation by the hotel, the customer shall not be entitled to claim damages.
7. PROVISION, HANDOVER AND RETURN OF RENTAL PROPERTIES
1. the customer does not acquire any claim to the provision of specific rental properties, unless this has been expressly agreed in text form.
2. booked rental properties shall be available to the customer from 15:00 on the agreed day of arrival. The customer is not entitled to earlier availability.
3. on the agreed day of departure, the rental properties must be vacated and made available to the hotel by 10:00 a.m. at the latest. Thereafter, the hotel may charge 50% of the full accommodation price (list price) for the late vacating of the rental property for its use in excess of the contract until 2.00 p.m., and 100% thereafter.
4. if the hotel discovers extraordinary soiling, unreported damage or other impairments to the rental property after the return of the rental property, the hotel may charge the customer for their removal.
8. SPECIAL FEATURES WHEN BOOKING ACTIVITIES
1. for activities carried out by third-party providers, the third-party provider is generally liable to the customer. This applies in all cases, even if the activity was organised by the hotel.
2. for its part, the hotel must enter into written contracts with the third-party providers in which the provision of services and liability are also regulated.
3. claims against third-party providers for services rendered or not rendered must be addressed directly to the third-party providers. In such cases, the hotel is obliged to act as an intermediary between the customer and the third-party provider to help resolve the problem.
4. with regard to booking, cancellation, withdrawal or non-arrival of activities, the same provisions apply as for the booking of rental properties.
9. LIABILITY OF THE HOTEL
1. the hotel is liable for its obligations under the contract. Claims of the customer for damages are excluded. Excluded from this are damages resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel and damages based on an intentional or negligent breach of typical contractual obligations by the hotel. Should disruptions or defects in the hotel's services occur, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obliged to make reasonable efforts to remedy the disruption and minimise any possible damage.
2. the hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions. Accordingly, liability is limited to one hundred times the room rate, but no more than SEK 35,000 and, by way of derogation, no more than SEK 8,000 for money, securities and valuables.
3. if the customer is provided with a parking space in the garage or in a hotel car park, even for a fee, this does not constitute a safekeeping agreement. The hotel shall not be liable for loss of or damage to motor vehicles, trailers, motorbikes or trailers and their contents parked or manoeuvred on the hotel property, except in cases of intent or gross negligence.
10. FINAL PROVISIONS
1. amendments and additions to the contract or these General Terms and Conditions should be made in text form. Unilateral amendments or additions by the customer are invalid.
2. place of fulfilment and payment is the location of the hotel. 3. swedish law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws or similar is excluded.
4. should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.
Skålsjögården Timber Lodge AB, as at January 2023